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Data Protection & Security Standards
Privacy Policy
At CelebratePRO.in, we take your trust and privacy seriously. This Privacy Policy details how we collect, use, protect, and handle your personal data when you visit our website or purchase celebration kits.
Last Updated: November 2026
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Compliant with: IT Act, 2000 & IT Rules, 2011
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Data Security: 256-Bit SSL Encryption
1 Information We Collect
When you place an order, create an account, subscribe to our VIP club, or interact with our party concierge on CelebratePRO.in, we may collect the following information:
- Identity & Contact Data: Name, delivery address, pincode, phone/WhatsApp number, email address.
- Transaction Data: Details of orders placed, payment transaction IDs, GST invoice details, and billing records.
- Party Customization Data: Occasion type, party theme, child age/milestone number (for personalized balloons/banners).
- Technical & Usage Data: IP address, device type, browser version, operating system, and pages visited via analytics cookies.
2 How We Use Your Data
Your data is utilized solely for lawful commercial and fulfillment purposes:
- To process, pack, and dispatch your DIY celebration kit to your doorstep.
- To send SMS and WhatsApp shipping updates, live courier tracking links, and unboxing video guides.
- To provide post-delivery decorator support and resolve replacement requests.
- To process digital payments, generate tax invoices, and prevent fraudulent transactions.
- To improve website speed, usability, and product inventory based on aggregated browsing telemetry.
3 Payment Security (Razorpay Integration)
We do not store or capture your sensitive financial information on our servers. All credit card, debit card, UPI, and net banking transactions are processed through an RBI-authorized, Level 1 PCI-DSS certified payment gateway:
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Razorpay Payment Gateway Protocol
Payment transactions are tokenized and encrypted under military-grade TLS 1.3 / 256-bit encryption. CelebratePRO.in and its personnel have zero access to your Card Verification Value (CVV), PIN, or banking passwords.
4 Third-Party Data Sharing
We strictly do not sell, rent, or trade your personal information to third-party advertisers. Data is shared exclusively with authorized service providers under strict confidentiality agreements:
Courier & Logistics Partners:
Name, delivery address, and phone number shared with Bluedart, Delhivery, DTDC, and Xpressbees for delivery execution.
Payment Gateways & Banks:
Encrypted order identifiers shared with Razorpay for payment authorization and refund settlement.
5 Cookies & Tracking Technologies
CelebratePRO.in uses session cookies to remember items in your shopping cart and user preferences. We also employ Google Analytics and Google Tag Manager to assess site performance and Core Web Vitals. You may choose to disable cookies in your browser settings, though doing so may prevent shopping cart persistence.
6 Your Legal Rights (Data Access & Erasure)
In accordance with applicable Indian data protection laws, you have the right to review, update, or request the deletion of your personal data stored with us. To request deletion of your account or customer records, simply email our Grievance Officer with the subject line "Data Erasure Request".
badge Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are published below:
Grievance Redressal Officer
Designation: Customer Support & Compliance Head
Company: CelebratePRO.in
Address: Plot 42, Okhla Industrial Estate Phase III, New Delhi 110020, India
Email: info@celebratepro.in
Phone: +91 98765 43210
Timeline: All grievances are formally acknowledged within 48 business hours and resolved within 30 days of receipt.